In this guide, we explain how employers can address and, in some cases, delete negative reviews from Indeed.com.
Indeed is one of the most influential platforms job seekers use to evaluate employers, and negative reviews can affect hiring, brand perception, and trust.
Below, we outline what employers can realistically do themselves, what Indeed will and will not remove, and when professional assistance becomes the most practical option.
Overview
Indeed allows current and former employees to post anonymous reviews about their workplace.
While this transparency can benefit job seekers, it creates challenges for employers when reviews are inaccurate, misleading, or written in bad faith.
Importantly, employers do not have the ability to delete reviews simply because they are negative. Any removal must be based on violations of Indeed’s content policies.
Understanding these limitations upfront helps employers avoid wasted time and focus on actions that actually work.
What Employers Can Do Themselves
Employers have three legitimate, no-cost options available directly through Indeed.
1. Flag reviews that violate content guidelines
Indeed allows employers to flag reviews that violate its published policies, including reviews that:
- Contain private or personally identifiable information
- Discuss products or services instead of employment
- Include copied text, symbols, or fabricated language
Guidelines are published here: Indeed Company Review Guidelines
Flagged reviews are sent to Indeed’s moderation team for evaluation.
2. Use Indeed’s Employer Support form
After contacting Indeed support directly, we were provided with an alternative reporting option through their Employer Help Center:
https://indeed.my.site.com/employerSupport1/s/contactsupport?language=en_US
This method routes flagged reviews to the same moderation team but provides confirmation and follow-up communication.
Indeed support confirmed that:
- Reviews are reviewed by human moderators
- Decisions are based strictly on policy violations
- Using different reporting methods does not change outcomes
3. Respond professionally to reviews
While responses do not remove reviews, they influence how prospective candidates interpret them.
Employers should:
- Acknowledge concerns without defensiveness
- Avoid disclosing private employee information
- Demonstrate accountability and willingness to improve
Responses are permanent, so careful review before posting is strongly recommended.
When Professional Removal Makes Sense
In many cases, reviews do not clearly violate Indeed’s policies, even if they feel unfair or inaccurate.
Legal options are limited due to platform protections under the Communications Decency Act: https://en.wikipedia.org/wiki/Communications_Decency_Act
When internal efforts fail, employers often choose professional removal to:
- Resolve persistent reputation issues efficiently
- Avoid public disputes with former employees
- Prevent reviewer notification or escalation
Our process focuses on quiet, policy-compliant removal attempts. Employers only pay for reviews that are successfully removed.
You can learn more about how we do it in the video below.
FAQ
Can employers pay Indeed to remove negative reviews?
No. Indeed states that reviews are not removed if they meet content guidelines, regardless of account level or payment.
Are flagged reviews reviewed by humans or AI?
Indeed confirmed to us that flagged reviews are reviewed by human moderators.
Can employers remove their company page entirely?
No. Indeed automatically generates company pages and does not remove them upon request.
Can employees delete their own reviews?
Yes. Employees can remove reviews they authored by following instructions provided by Indeed: Indeed review removal instructions
What if negative reviews continue?
If internal improvements, flagging, and responses do not resolve the issue, professional removal may be the most practical next step.
We also help clients manage visibility on related platforms such as Google and Glassdoor when employer reputation issues extend beyond Indeed.
Get Started
Negative Indeed reviews are often a signal—sometimes valid, sometimes not.
Address internal issues where appropriate, respond professionally when necessary, and use Indeed’s tools when possible.
If you’ve exhausted those options or want fast, discreet removal, we’re here to help.
Contact us for a confidential quote and next steps.