We help hotels, short-term rentals, and property managers delete bad reviews on Booking.com that are false, abusive, or damaging to your business.
This guide explains what Booking.com allows, what you can do yourself, and when professional review removal becomes the most effective option.
- Overview
- Booking.com Review Policy
- How to Delete Booking.com Reviews Yourself
- When Professional Removal Makes Sense
- FAQ
Overview
Booking.com reviews carry significant weight.
When travelers search your property name on Google, Booking.com often appears on the first page, and negative reviews can directly impact bookings, occupancy rates, and revenue.
While some reviews reflect legitimate guest experiences, others may be inaccurate, exaggerated, retaliatory, or written by guests who violated house rules. Understanding what can and cannot be removed is the first step toward protecting your reputation.
Booking.com Review Policy
Booking.com allows reviews only from guests who completed a stay through their platform.
However, not all reviews are protected simply because they came from a verified booking. Reviews may be removed if they violate Booking.com’s content guidelines, including:
- False statements presented as fact
- Hate speech, threats, or discriminatory language
- Irrelevant content unrelated to the stay
- Mentions of legal disputes or criminal allegations
- Reviews written to extort refunds or discounts
Importantly, Booking.com does not remove reviews simply because they are negative or unfair. The removal decision hinges on policy violations, not guest dissatisfaction.
How to Delete Booking.com Reviews Yourself
Property owners and managers can request review removal directly through their Booking.com Extranet.
The general process includes:
- Logging into your Booking.com Extranet account
- Locating the review in question
- Selecting the option to report or dispute the review
- Providing a clear explanation of which guideline was violated
If Booking.com agrees that the review violates policy, it may be removed. If not, the review will remain live.
In practice, many legitimate disputes are denied because:
- The violation is subjective
- The review contains mixed opinions and facts
- The language skirts policy boundaries
Responding publicly is often suggested, but responses do not remove the review and can sometimes draw more attention to it.
When Professional Removal Makes Sense
If internal disputes fail or the review is actively harming your bookings, professional review removal may be the most efficient option.
This is especially true when:
- The review contains false allegations
- The guest violated property rules
- The review impacts multiple platforms
- You want removal without escalating guest conflict
We use a quiet, non-confrontational process that does not notify the reviewer and does not require public disputes. Removal is verified before payment, making the process risk-free.
If removal is not successful, you do not pay.
FAQ
Can hotels delete Booking.com reviews themselves?
Hotels can request removal, but Booking.com only deletes reviews that clearly violate content guidelines.
How long does Booking.com review removal take?
DIY requests may take several days to weeks. Professional removal typically completes faster, depending on the case.
Are Booking.com reviews permanent?
Reviews remain visible unless removed for policy violations or through professional intervention.
Will removing a review affect my Booking.com ranking?
Yes. Removing negative reviews often improves conversion rates and guest trust, even if ranking factors remain unchanged.
Do you guarantee review removal?
Yes. You only pay for reviews that are successfully removed.
Summary
Booking.com reviews strongly influence traveler decisions, and not all negative reviews are legitimate or fair.
While Booking.com offers a dispute process, it often fails when violations are subtle or disputed. In those cases, professional removal provides a faster, cleaner, and guaranteed solution.
If a Booking.com review is costing you bookings or damaging your reputation, we’re here to help.